Lead or participate below. Follow each of the steps in order! Scroll to the bottom to download.
Coming together as a team, let's take a moment to pause (10 secs), and let's begin with a quote from...
Isaiah 65: 24 Before they call I will answer; while they are yet speaking I will hear.
and from
Lady Montague Politeness costs nothing and gains everything.
These quotes show the value of Courtesy. Courtesy is a great way to live Excellence, making it real in our lives today! So, as we reflect today, let's refresh our memories on the meaning of Excellence, and take a closer look at how Courtesy brings it to life.
Excellence
Excellence means, high standards of service and performance.
We know there are many ways to live Excellence; so let's focus on just one, Courtesy.
Courtesy
I am known for kindness and empathy
So, let's ask ourselves this question...
Do I see prompt responses to communications as a sign of courtesy?
I'd like to invite us all to make Courtesy a reality in our lives today by...
Responding to communications in a timely manner.
Courtesy isn't new to CHRISTUS Health, in fact, we see this same type of Excellence in our heritage...
At Christus Spohn, we have an associate who speaks confidentially of his subject matter and when he presents patient experience data, he will offer numerous opportunities to improve our patient experience outcomes. He offers his assistance to leaders and is so prompt in responding to communication that he is trusted to deliver. All of this is done with a cheerful attitude.
Jesus, Thank you for my gifts and the chance to be a vital part of a team that wants to serve. Please help me respond quickly to others so that we always give the best quality care. Amen
Isaiah 65: 24 Before they call I will answer; while they are yet speaking I will hear.
and from
Lady Montague Politeness costs nothing and gains everything.
Excellence
Excellence means, high standards of service and performance.
Courtesy
I am known for kindness and empathy
Do I see prompt responses to communications as a sign of courtesy?
Responding to communications in a timely manner.
At Christus Spohn, we have an associate who speaks confidentially of his subject matter and when he presents patient experience data, he will offer numerous opportunities to improve our patient experience outcomes. He offers his assistance to leaders and is so prompt in responding to communication that he is trusted to deliver. All of this is done with a cheerful attitude.
Jesus, Thank you for my gifts and the chance to be a vital part of a team that wants to serve. Please help me respond quickly to others so that we always give the best quality care. Amen
